Frequently Asked Questions

Having problems using your membership or package?

Have you purchased a membership or package and are having a hard time using it to register for an event, class, workshop or to use it to gain access to a course, video or challenge? If so, then lets run through a few things you can do to troubleshoot the issue.

1. Make sure you are logged into your account

When you purchase a membership or a package, you must create an account first. In order to use the membership or package, you must be logged into the same account. 
On a desktop, there should be a dropdown on the upper right where you can choose "User Dashboard". If you are not signed in, you should see a "Sign In" button that you can press to sign in to your account.
On a mobile or tablet device, you first need to press the menu icon in the upper right and then there should be a dropdown button inside the menu that reveals the "user dashboard" button. If you are not signed in, you should see a "Sign In" button that you can press to sign in to your account.

2. Check your user dashboard to make sure your membership or package is valid

Now that you are signed in, please navigate to your User Dashboard by clicking on the "User Dashboard" button shown in step 1. Make sure you see that you have a package or membership and that it is still valid from your dashboard. See this help article if you need help getting to your user dashboard

3. Check that your membership and package is valid for your purchase

Not every event, class, workshop, course or video is accessible from a package or a membership. Check with the host to make sure that your package or membership is valid for what you are trying to purchase.
If you've tried these 3 steps and you are still having issues, please reach out to support@offeringtree.com.

How do I cancel a registration for a class?

To cancel your paid registration, simply reply to the original registration confirmation email that you received when you paid and include the message: "Please CANCEL my below registration" as the text of your email reply.

You can also email LB directly at 709yoga@gmail.com or use the contact form on this site and to request a cancellation. Please include the date and time of the class when requesting. All cancellations must be made 3 hours prior to the start of the class time.

How do I use a Package?

Using a Package

Once you've purchased a package or claimed a gift, you can use it to register for select scheduled offerings and appointments. 

If you are signed into your account and select "register" on the scheduled offering or appointment, you'll be presented with a registration pop-up. Your purchased packages should be selectable from the "Choose package to use" dropdown. If you have at least one eligible package, one will be selected by default. You can choose to use another package from the dropdown if you have multiple eligible packages.

If you wish to not use a package to register, you can uncheck the "Use purchased package" checkbox. Once you uncheck this, you can pay by credit card.
If you don't see the package options, you might not be signed in or the package you have purchased is not valid for the offering you are registering for. If you're not signed in, you should see a link "Sign in to use your purchased packages". Click on that to sign in. Once you sign in under the same account you used to purchase your package, you should be able to use your package to register as long as the package is valid for that offering.

View your Package Balance

Every time you register for an event, your package balance will be displayed. You can also go to your dashboard to view all your packages and their balances. Your dashboard can be viewed at https://app.offeringtree.com/me